Frequently Asked Questions

Are Hot Tubs High Maintenance?

The main reason people want a hot tub is to kick back and relax; there’s no room in a hot tub for added stress. This is why most hot tubs these days require very little maintenance. As a rough guide, here’s an average breakdown of how long hot tub maintenance takes:

  • Water treatment: 5 minutes
  • Filter cleaning: 15 minutes
  • Draining, cleaning and refilling: 4 to 5 hours (Only required 3 to 4 times per year)

Can I be declined for hot tub financing?

Yes, you can and the reasons for this can vary. It can be down to age (we can’t provide financing for those under 18), residency (we can’t provide financing for those outside of the UK) or credit score. Unfortunately, we can’t provide you with details as to why you’ve been declined. You can contact the lender directly for more information as to why you may have been declined.

Can I get hot tub financing with bad credit?

Everyone has a different credit rating and history, so we can’t give you a definite answer. You can apply for hot tub financing through us and we’ll process your application and let you know if you’re able to purchase a hot tub through financing.

Can I make an earlier repayment for my hot tub?

Yes, that’s no problem. If you want to pay your hot tub off entirely and before the end of your financing term, you can do so. To make early repayments or to pay your hot tub off in full, please contact the lender Omni Capital to do so.

Can My Hot Tub be Installed Anywhere on My Property?

As long as it can fit in the allotted space, a hot tub can be installed anywhere you want. However, you should keep the following in consideration when choosing where to put it:

  • Access to power
  • Access to water
  • Proximity to neighbours
  • Overhanging trees
  • Room to remove and secure a lift cover

Do I Need a Technician to Install My Hot Tub?

We recommend having your hot tub installed by a trained technician for many different reasons. Technicians can complete the job quickly and safely, and they have the experience to resolve any potential issues that may crop up. It also saves you from a complicated job, meaning you can focus more on relaxing as opposed to faffing about with water and the electrics.

Do I need to pay a deposit?

Yes, we just need a 50% deposit upfront before we can complete your order.

How do I qualify for hot tub finance?

You will only be considered for finance if you:

  • Are at least 18 years old
  • You’re in paid employment or have a regular income (minimum 16 hours per week or £5,000 per annum, unless you are retired and receiving a private / company pension or in receipt of disability allowance)
  • Are a permanent UK resident and have lived in the UK for at least 3 years.
  • Have a UK bank account capable of accepting Direct Debits
  • Have a good credit history with no late payments, debt relief orders, County Court Judgment (CCJs), Individual Voluntary Arrangement (IVAs) or bankruptcies.
  • Provide an email address so your documentation can be emailed to you.

How does our hot tub financing work?

Our hot tub finance option is really easy to apply for and can help you manage your payments.

The value of the hot tub must be over £250 and you can choose a deposit of up to 50% of the value of the goods. You can then spread the cost of your hot tub across 6 to 48 months.

All of our hot tubs are available with financing. Here’s how our hot tub financing application process works:

  • Find a hot tub you like and add it to the basket
  • Select ‘Deko’ at the checkout
  • Complete the application
  • Wait for your order to arrive

You can contact us on 0161 723 4044 to discuss our finance options, or simply follow the above steps to get started.

How Much Does a Hot Tub Cost to Install?

Every installation is different, so it’s hard to pinpoint an exact amount. However, here is a breakdown of the usual costs, which should give you a much better idea:

  • Delivery: Free
  • Hi-Ab lift hire: £150-£300
  • Crane hire: £400-£700
  • 13 AMP Installation: £75
  • 32 AMP Installation: £300-£350

How Much Does a Hot Tub Delivery Cost?

Absolutely nothing. When you purchase a hot tub, swim spa or sauna through Tubs Direct, it comes with free delivery. We want your hot tub to be a source of relaxation, which is why delivery is automatically arranged for you. Setting up transportation yourself can be complicated and expensive, so make sure to order through us and avoid having to tackle a costly burden by yourself.

How Often Should I Change the Hot Tub Water?

Regularly cleaning your water means you won’t have to change it too often. We recommend emptying and refilling your hot tub every three to four months depending on how much use it sees.

Over time, water can become oversaturated, meaning the chemicals won’t break down and contaminants won’t dissolve. Changing your hot tub water a few times each year allows you to enjoy a cleaner and more relaxing soak.

I’m Based Nowhere Near Bury or Manchester…

Not to worry. Tubs Direct may be based in Bury, but we deliver nationwide. It doesn’t matter where you’re based, we promise to deliver to you.

I’m Not Sure a Hot Tub Can be Delivered to My Address…

We’ve faced challenging deliveries before, and we’ve successfully completed all of them. Even if you’re based in an apartment building and want to install a hot tub on the balcony, we find a way to accommodate. However, please note that specialist equipment required to complete a delivery may incur extra costs.

I’m Not Sure a Hot Tub Can be Installed on My Property…

You’ll never know if you don’t ask. We’ve been involved with some very complex installations before, but we always find a way to get the job done safely and in good time. We work with partners who help us to carry out installations in hard-to-reach areas, and we’re more than happy to evaluate the suitability of your site before you place an order. Please keep in mind, though, that extra equipment will mean extra costs.

Is a Hot Tub Delivery Really Free?

It is when you order through Tubs Direct. Arranging your own transportation can be expensive and means you’re liable. We take away the stress and additional costs by delivering your hot tub to your exact location for free.

What Chemicals Do You Use in a Hot Tub?

It’s important to use the right chemicals in your hot tub to keep it clean, to maintain a healthy pH level, to kill bacteria to keep the water clear and stabilised with the right levels of hardness.

When carrying out hot tub maintenance, these are the chemicals we use and recommend to our customers:

Chlorine or Bromine: These chemicals are used to kill bacteria. Both work well, but bromine is a little more expensive. This is because bromine works better at higher temperatures and doesn’t cause skin irritation that can occur when using chlorine.

Hardness Increaser: A hardness increaser raises the levels of calcium in your hot tub water. Finding the right calcium balance is important for both you and the hot tub as it will prevent:

  • Scale build-up
  • Skin irritation
  • Cloudy water
  • Metal corrosion
  • “Slimy” water

What Should I Do if My Hot Tub is Having Issues?

It depends on the issue. Anything electrical will require a trained expert, but something as simple as cloudy water can be resolved by yourself quite quickly. If in doubt, it’s always best to call in a professional.

Make sure to check out our hot tub maintenance guides first to see if there is a straightforward solution. And remember, all of our hot tubs come under warranty to give you peace of mind.

When Will My Hot Tub be Delivered?

We strive to complete all deliveries within X days. You will be kept up-to-date throughout the process, and we will make sure you’re happy with the date and time before making any arrangements.

Which hot tubs can I get financing for?

Our entire range of hot tubs is available with 6-48 month 0% financing. You can view our full range of hot tubs here.

Will I need a credit check for hot tub financing?

Yes, you will be subjected to a credit check when applying for hot tub financing, which is standard practice for all companies offering finance solutions. If you have any questions about this or our financing options, you can contact us here.

Shopping Cart